The procedure below describes two main approaches depending on what you mean by “reset password”: (A) reset an administrator (console) password via the Kaspersky Security Center (KSC) server/console when you still have access to the server or database, and (B) recover/reset local administrator password on an endpoint where the Kaspersky Endpoint Security 11 policy or password locks access. Use the method that matches your situation.
If you need a different scenario (e.g., password reset for Kaspersky components in the cloud or a later major version), state that and I’ll adapt. Applicable when you manage endpoints with KSC and need to reset the KSC administration account password (console/web/administrative account).
Warning: resetting an administrative password or bypassing protection can reduce security. Only perform these steps if you are the authorized administrator for the appliance or have explicit permission from your organization.